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IT Support Engineer

วังทองหลาง กรุงเทพมหานคร




About The TeamThe IT Support team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services and computer software and Hardware services. At the same time, it pays attention to product system construction and R&D capacity enhancement, and builds IT output capabilities for internal and external products through innovative technologies. We are seeking an IT Cluster Lead to provide best of class IT Services to End Users.
Responsibilities• Provide onsite/remote L1 and L2 technical support for our employees through Email, IM, Walk-in, and Ticketing
• The supporting scopes include but are not limited to end-user devices, conference technology, and applications software within the site corporate environment• The IT Support Engineer will provide build, setup, maintain, implement, and troubleshoot for all technology related matters affecting end-user productivity• The incumbent will work closely with all users and management for issue resolutions, monitoring of our corporate IT infrastructure and driving service improvement to assist in its growth• May be assigned to lead initiatives/projects to drive technology improvement and user satisfaction as required.• Drive continuous service improvement plans in technology-related matters affecting end-user productivity and improving user experience satisfaction• Identify and develop better tools, and implements improvements and solutions to increase the operational efficiency of the IT Service management process with a focus on excellent user journeys, experiences and satisfaction.

QualificationsMandatory Requirement• Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring• Core competency with Mac OS and Microsoft Windows and familiarity with data backup concepts and systems• Good understanding of common PC & Mac hardware components and connections• Good understanding of Network Protocols (TCP/IP/UDP/ICMP etc.)• Good understanding of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.).
Desired Skills• Working knowledge of Network Management, Conference Technology, and Audio Visual• Working knowledge of each kind of PC(Mac/Win), mobile(Android/iOS) hardware device troubleshooting• Working knowledge of software(installation/upgrading/network-connection) troubleshooting• Working knowledge with 1 or more ITSM ticketing systems• Working knowledge of mobile device management and support• Working knowledge of Cloud-based applications & services• Any program(i.g. Java, PHP, python, shell script, etc) coding experience will be a bonus.


  • ลงประกาศเมื่อ08 มี.ค. 2567 17:45 น.
  • หมายเลขประกาศ369243283





บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/23 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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