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Senior IT Support Engineer

วังทองหลาง กรุงเทพมหานคร




Responsibilities• Manage IT related matters, taking care of the daily operation, escalations, and ad-hoc tasks. Provide updates, and knowledge sharing to the APAC team.• Provide onsite/remote L1 and L2 technical support for our employees via various forms of interaction (Walk-in, Ticketing, Instant Messaging, Email).• Our supporting scopes include but are not limited to end-user devices, conference technology, networking, and applications software within the site corporate environment.• Identify and develop better tools, and implements improvements and solutions to increase the operational efficiency of the IT Service management process with a focus on excellent user journeys, experiences and satisfaction.

Qualifications• Strong understanding of the following IT skillsets, Hardware and Software (Windows and Mac), Networking, Scripting, Automation, Application Troubleshooting, Mobile Device Management, and Preventive Maintenance.• Minimum 5 years of relevant IT working experience in an on-site MNC end-user support environment.• Good ability to learn and understand new technologies and able to continuously iterate in accordance with the problem in the process of technology.• Business language fluency in English and one other local language.• Bachelor’s Degree or equivalent practical experience.• Good problem-solving skills, and ability to troubleshoot and resolve issues independently.• Team player with a collaborative mindset, able to consider the “big picture” during the decision-making process.• Good understanding of applications such as LarkSuite, Google Workspace, Email (Gmail), Desktop Publishing (Microsoft Office), and Web Browsers (Safari, Chrome, etc.)• IT Project Management Experience and IT Service Management Experience.• Monitoring and improving SLA statistics.• Able to establish good interaction with all parties and stakeholders and effectively coordinate the resources of various IT departments and actively participate in problem solving.


  • ลงประกาศเมื่อ12 มี.ค. 2567 11:03 น.
  • หมายเลขประกาศ369261079





บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/23 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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