Responsibilities :• Build & maintain product and policy knowledge across our lines of business• Conduct thorough training needs analysis through effective collaboration with stakeholders (i.e., Capacity Planning, Product BP, Team Leads, Partnership Ops Success, etc.)• Create effective training plans by having comprehensive knowledge of curriculums and a deep understanding of learner roles• Where needed, develop and customize training materials through close partnership with stakeholders (i.e., Policy Training Development, Regional Policy, etc.)• Onboard and operationalize new or updated products, policies, procedures through the delivery of instructor-led, virtual instructor-led and/or blended training programs.• Recommend, develop, and implement learning interventions and best practices to ensure moderation teams, internal T&S teams and T&S partner teams (BPO) are set up for success• Act as the key connector between all T&S training teams to ensure synergy across all learning activities, and that these are laddering up to the overall strategy• Track and analyze learning program effectiveness through various evaluation techniques Minimum Qualifications :• 1+ years of experience in a learning / training role• Effective analytical and problem-solving skills• Good understanding of effective teaching methodologies• Knowledge/Experience developing and implementing curriculum, materials & interventions• Strong presentation and facilitation skills Preferred Qualifications :• Ability to adapt style and training, depending on business needs and learner profiles• Ability to extract and coordinate learning data for reporting purposes• Exceptional interpersonal skills and ability to develop strong working relationships• Experience successfully navigating a fast-paced, highly ambiguous environment• Excellent communication in both written and spoken English and Thai. The successful candidate is expected to deliver training in both English and Thai.อ่านเพิ่มเติม