English translation for this page is currently unavailable. We are working on it, stay tuned!
TikTok Shop - Service Resolution SME (KAS)
วังทองหลาง กรุงเทพมหานคร
บริษัทTikTok
ที่อยู่วังทองหลาง กรุงเทพมหานคร
ประเภทงานงานประจำ
รายละเอียดงาน
ประเภทงานงานประจำ
เงินเดือนรายเดือน
รายละเอียดสินค้า
About the teamE-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Service Resolution SME (SRS) who will focus on ensuring our sellers of TikTok Shop can get the most out of the platform. This role will act as the primary and proactive service interface between TikTok Global E-commerce and its sellers. We are open to hiring for this position in Thailand.
Responsibilities :• The Service Resolution SME (SRS) will be responsible for providing timely and accurate operational support to Merchants selling on the TikTok Shop platform via proactive outbound calls or messages for escalations.• Diagnose seller operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.• Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulations, and hold improvement sessions with sellers on their fulfillment and service performance.• Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.• Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.• Adhere to established procedures and guidelines while providing quality seller service in order to meet and exceed department standards.• Look for opportunities to identify ongoing issues and eliminate repeat complaints from sellers, reduce escalation rate in order to enhance operating processes and improve overall customer experience.• Support ad-hoc projects and initiatives per business needs.
Minimum Qualifications :• BA/BS degree or equivalent practical experience.• 3+ years experience in a customer service or sales environment.• Experienced in handling disputes and emergencies professionally.• Experience working directly with clients/customers.• Demonstrates effective, clear and professional written and oral communication.• Eager to learn, initiative taker and problem-solver.• Analytical and critical thinker.• Thrives in fast-paced environments.
Preferred Qualifications :• Experience in E-Commerce or marketplace platform is a plus.อ่านเพิ่มเติม
Responsibilities :• The Service Resolution SME (SRS) will be responsible for providing timely and accurate operational support to Merchants selling on the TikTok Shop platform via proactive outbound calls or messages for escalations.• Diagnose seller operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.• Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulations, and hold improvement sessions with sellers on their fulfillment and service performance.• Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.• Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.• Adhere to established procedures and guidelines while providing quality seller service in order to meet and exceed department standards.• Look for opportunities to identify ongoing issues and eliminate repeat complaints from sellers, reduce escalation rate in order to enhance operating processes and improve overall customer experience.• Support ad-hoc projects and initiatives per business needs.
Minimum Qualifications :• BA/BS degree or equivalent practical experience.• 3+ years experience in a customer service or sales environment.• Experienced in handling disputes and emergencies professionally.• Experience working directly with clients/customers.• Demonstrates effective, clear and professional written and oral communication.• Eager to learn, initiative taker and problem-solver.• Analytical and critical thinker.• Thrives in fast-paced environments.
Preferred Qualifications :• Experience in E-Commerce or marketplace platform is a plus.อ่านเพิ่มเติม
รูปภาพ
- ลงประกาศเมื่อ01 ก.ค. 2567 14:12 น.
- หมายเลขประกาศ369797008
คำค้นหาที่เกี่ยวข้อง
เกี่ยวกับ kaidee
ศูนย์ช่วยเหลือ
ติดต่อเรา
บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/23 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
เพื่อประสบการณ์ใช้งานที่ดีขึ้น
