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Customer Support Lead
คลองเตย กรุงเทพมหานคร
บริษัทCarro Thailand
ที่อยู่คลองเตย กรุงเทพมหานคร
ประเภทงานงานประจำ
รายละเอียดงาน
ประเภทงานงานประจำ
เงินเดือนรายเดือน
รายละเอียดสินค้า
We are looking for an experienced, and customer-centric Customer Support Lead to lead our support team in providing exceptional service to our customers. You will be responsible for managing a team that supports our customers from around the region and ensures that our customers receive timely and effective assistance. Your goal will be to enhance customer satisfaction, reduce response times, and maintain high levels of technical support and service quality.
Responsibilities:• Manage and lead the support and help desk team, ensuring efficient and effective customerservice delivery.• Oversee the daily operations of the help desk, including ticket management, issue resolution, and escalation procedures.• Develop and implement support policies, procedures, and best practices to ensure consistency and quality of service. • Monitor and analyze support metrics and KPIs to identify trends, improve processes, and achieve performance targets.• Coordinate with other departments, such as Engineering, Operation, Administration, and Sales, to address customer needs and enhance service delivery.• Maintain an up-to-date knowledge base (KBS) and support documentation for both internal and customer use.
Requirements:• Bachelor's or higher Degree in a related field.• At least 5 years of proven experience in a support or help desk management role, preferably within a tech-based-fleet management or similar environment.• Team management experience in leading and coordinating a team size of at least 3 personnel.• Exceptional communication and interpersonal abilities.• Strong problem-solving skills and a customer-centric approach.• Ability to handle high-pressure situations and make informed decisions quickly.• Proficient in using help desk software and tools.• Experience with IVRs, and other call-centre software would be highly advantageous.• Proficient in English (written and spoken), and Thai language.อ่านเพิ่มเติม
Responsibilities:• Manage and lead the support and help desk team, ensuring efficient and effective customerservice delivery.• Oversee the daily operations of the help desk, including ticket management, issue resolution, and escalation procedures.• Develop and implement support policies, procedures, and best practices to ensure consistency and quality of service. • Monitor and analyze support metrics and KPIs to identify trends, improve processes, and achieve performance targets.• Coordinate with other departments, such as Engineering, Operation, Administration, and Sales, to address customer needs and enhance service delivery.• Maintain an up-to-date knowledge base (KBS) and support documentation for both internal and customer use.
Requirements:• Bachelor's or higher Degree in a related field.• At least 5 years of proven experience in a support or help desk management role, preferably within a tech-based-fleet management or similar environment.• Team management experience in leading and coordinating a team size of at least 3 personnel.• Exceptional communication and interpersonal abilities.• Strong problem-solving skills and a customer-centric approach.• Ability to handle high-pressure situations and make informed decisions quickly.• Proficient in using help desk software and tools.• Experience with IVRs, and other call-centre software would be highly advantageous.• Proficient in English (written and spoken), and Thai language.อ่านเพิ่มเติม
รูปภาพ
- ลงประกาศเมื่อ01 ก.ค. 2567 10:11 น.
- หมายเลขประกาศ369795865
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เกี่ยวกับ kaidee
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บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/23 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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