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Customer Care Assistant Manager
ปทุมวัน กรุงเทพมหานคร
บริษัทLINE Company (Thailand)
ที่อยู่ปทุมวัน กรุงเทพมหานคร
ประเภทงานงานประจำ
รายละเอียดงาน
ประเภทงานงานประจำ
เงินเดือนรายเดือน
รายละเอียดสินค้า
Department : Customer CareTeam : UX/Project
LINE Global Customer Care team is dedicated to providing an exceptional experience for our customers. We are providing not only our services to resolve the customer issues and inquiries but also that WOW experience that makes them come back and use our LINE services.
An Assistant Manager (UX/Project Team) is responsible for monitoring and measuring the team's KPIs and QA management, along with initiating any necessary improvements based on data analysis. Additionally, this role will also support Knowledge Management and AI-enabled efficiency projects in order to strengthen the team's capabilities and improve operation efficiency and effectiveness.
Responsibilities :• Take close monitoring and control of team KPIs and QA management, and make sure that all of them are in alignment with Global's targets and objectives• Keep observing and coming up with fresh ideas and action plans, as well as contributing what has been researched and analyzed to create initiatives that will improve team efficiency• Manage relevant KPI reports and keep the daily operations running properly• Support Knowledge Management and AI-enabled efficiency projects• Communicate and collaborate with Global and cross-functional teams about tasks or issues related to process improvement for the TH Customer Care team.• Execute particular assignments and/or new projects as appropriate
Qualifications :• Bachelor’s degree or higher in related fields• 2-5 years of experiences in data analysis or project management in any field (Experience in technology business is an advantage.)• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and/or other relevant software• Positive working attitude and teamwork skills• Ability to prioritize and handle multiple tasks while maintaining deadlines• Good command of spoken and written English and Thai• Understand the correlations of each KPI's data and be able to apply analytics to look for improvements
Key Competencies :• Strong logical and analytical skills• Diligence and attention to details• Fast learner and self-motivated• Adaptability• Problem-solving skills• People and team management skills• Coaching and communication skills• Efficient time management
Location : LINE Thailand Head Office, Gaysorn Tower, Bangkokอ่านเพิ่มเติม
LINE Global Customer Care team is dedicated to providing an exceptional experience for our customers. We are providing not only our services to resolve the customer issues and inquiries but also that WOW experience that makes them come back and use our LINE services.
An Assistant Manager (UX/Project Team) is responsible for monitoring and measuring the team's KPIs and QA management, along with initiating any necessary improvements based on data analysis. Additionally, this role will also support Knowledge Management and AI-enabled efficiency projects in order to strengthen the team's capabilities and improve operation efficiency and effectiveness.
Responsibilities :• Take close monitoring and control of team KPIs and QA management, and make sure that all of them are in alignment with Global's targets and objectives• Keep observing and coming up with fresh ideas and action plans, as well as contributing what has been researched and analyzed to create initiatives that will improve team efficiency• Manage relevant KPI reports and keep the daily operations running properly• Support Knowledge Management and AI-enabled efficiency projects• Communicate and collaborate with Global and cross-functional teams about tasks or issues related to process improvement for the TH Customer Care team.• Execute particular assignments and/or new projects as appropriate
Qualifications :• Bachelor’s degree or higher in related fields• 2-5 years of experiences in data analysis or project management in any field (Experience in technology business is an advantage.)• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and/or other relevant software• Positive working attitude and teamwork skills• Ability to prioritize and handle multiple tasks while maintaining deadlines• Good command of spoken and written English and Thai• Understand the correlations of each KPI's data and be able to apply analytics to look for improvements
Key Competencies :• Strong logical and analytical skills• Diligence and attention to details• Fast learner and self-motivated• Adaptability• Problem-solving skills• People and team management skills• Coaching and communication skills• Efficient time management
Location : LINE Thailand Head Office, Gaysorn Tower, Bangkokอ่านเพิ่มเติม
รูปภาพ
- ลงประกาศเมื่อ07 มิ.ย. 2567 18:07 น.
- หมายเลขประกาศ369683953
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บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/23 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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