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Service Operations Center Engineer (SOC)

บางกะปิ กรุงเทพมหานคร




At Opn, we believe the digitalization of the economy has opened up the world and offers endless opportunities to grow and make meaningful connections with one another. Opn is powered by its payment infrastructure sister company, Omise Payment Holdings, which provides one-stop online payment solutions.
Opn connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide including Toyota, ByteDance, ICBC, SCB, True, Allianz Ayudhya, McDonald’s, BMW, King Power and Pomelo.
We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition.

As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses.
Why we need you• Be part of the start of building out our new Service Operations Center. In this role we want a modern service operation center that can adapt quickly. So there is a lot of freedom to create your own. Even if you don’t have prior or little experience with the exact same kind of work, if you see yourself as analytical and flexible.• As the service operations center is a new function, the role is a hands-on role that will work closely together with Opn’s Infrastructure, Engineering and Security team to build the future of Omise service operations center.• We see this role as having potential to get in at the start, to shape and be part of a very important part of the Opn tech organisation.
What you will be doing• Opn Service Operations Center, SOC for short. The vision of the SOC is to continuously monitor Opn's environment 24/7 for changes, problems, both operational and security related. Combining the best from services, network and security monitoring. To be owners of incidents, follow them through and make sure all processes are followed.• The service operations center needs to be experts. Not only to look at dashboards but understand the data and the organisation, create proactive alerting together with teams and improve the operational flows to help run Opn smoothly.• To be the single point of contact for Opn internally. To monitor changes, incidents and problem management. Continuous improvement is done by root cause analysis and follow ups. To be a world class support department.• Incidents are also a learning opportunity, regularly having Incidents is not ideal, but it is inevitable in any fast changing organization, and when they do happen, we must learn from them. They can be:• A chance to uncover vulnerabilities in our system.• An opportunity to mitigate repeated incidents and decrease time to resolution.• A time to bring all teams together and plan for how they can be better next time.• Your job is to ensure what happened during an incident and capture any lessons learned by conducting an incident postmortem, also known as a post-incident review.• Opn always find out first when there is an incident, never the customer.• Incidents must run through a set of standardized activities and procedures, in order to ensure effective and efficient processing.• Escalate and coordinate any incidents or potential incidents to responsible team to ensure the quickest service restoration time• Lead lessons learn activity to understand the problem and define clear action items.• Record incident data needed to drive improvement• Clearly communicate impacts to management / customer service team to acknowledge our customers
You • Degree in IT-related field or equivalent practical experience• 2 years of experience in IT helpdesk and monitoring or support operations• Strong data analysis skills• Have service mind, good communication skills, fast learning• Ability to work with minimal supervision• Strong english communication (speaking, reading, and writing)• Must be able to work on rotating shifts to support a 24x7x365. Shift work including nights and weekends.• Tools knowledge:• Monitoring tools such as grafana, kibana, datadog• OpsGenie• Atlassian Jira and Confluence• Slack
Why you’ll love it here• Work with other talented, ambitious international colleagues who love their craft• A modern and well-equipped work environment• A medical healthcare plan and annual health check-up• A laptop to work• A friendly bunch of colleagues
What we believe• We cultivate teamwork and a trust-based working culture• We celebrate diversity and continuous improvement• Giving our employees the opportunities and create their own success• Nourish a trust-based working culture

About Opn• Founded in 2013 (formerly Omise), 500 people• Headquartered in Japan, with operational headquarters in Bangkok and offices in Singapore, Indonesia, Malaysia and Vietnam• Raised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital, Ascend Venture Group, and more• Won Digital Startup of the Year at Digital Thailand Big Bang 2017• Won Forbes Japan Startup of the Year 2018• Won 3 awards from International Business Magazine Award 2020• Most Innovative Electronic Payment Platform for Singapore• Most Innovative Seamless Transactions Provider for Singapore• Best Payment Solutions Provider in Singapore• Won Mizuho Innovation Award 2022 (Q2)
Life at OpnNearly 500 Opners work from our six office locations as well as remotely from home or co-working spac


  • ลงประกาศเมื่อ17 เม.ย. 2567 18:05 น.
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บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/22-25 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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