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Fraud and Loss Ops Investigation Specialist (Thai speaker)
วังทองหลาง กรุงเทพมหานคร
บริษัทTikTok
ที่อยู่วังทองหลาง กรุงเทพมหานคร
ประเภทงานงานประจำ
รายละเอียดงาน
ประเภทงานงานประจำ
เงินเดือนรายเดือน
รายละเอียดสินค้า
Responsibilities:• Conduct ongoing fraud alert reviews to identify fraudulent e-commerce transactions using our internal platforms/systems for our consumer and business segments globally.• Investigate and provide review decisions for fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform• Respond to requests from internal employees, and collate necessary information for their enquiries.• Proactively identify new fraud patterns, fraudulent users on our platform and points of compromise for reporting to the Team Lead for remediation measures.• Providing investigation insights to customer facing teams, and support de-escalation of customer feedback• Manage seller/creator enquiries escalated by account managers/tier 2 team.• Identify root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.• Promptly escalate critical/ high-risk cases to the appropriate authority.• Coordinate with other teams/ departments to conduct investigation, follow-up and make sure close-loop to all escalations.• Respond to internal and external customer escalations in a timely manner, proficiently and professionally while meeting specific quality expectations.• Perform other ad-hoc tasks related to fraud operations.
Qualifications• Requires a minimum of 2 years' experience in a e-commerce fraud environment.OR Minimum of 2 years customer service experience. Experience in investigation related to fraud, abuse, or cybercrime is a plus.• Support business in shifts by following the local labor laws.• Detail-oriented and analytical, with an ability to provide documentation based on given guidelines and templates.• Strong ability to gather information from various sources to substantiate investigation hypotheses.• Work well under pressure, able to de-escalate issues and can handle escalations/enquiries based on established priority level.• Eager to learn, initiative taker and problem-solver.• Proactive and continuous improvement attitude.• High problem solving and priority skills.• Meticulous and organized.• Good temper to handle disputes and emergencies.• Must be a result-oriented person.• Works comfortably with Microsoft Word and Excel.• Good written and verbal communication skills in English and Thai to facilitate cross-border collaboration with internal stakeholders and operational support to local Thai customers, sellers and creators on TikTok Shop.อ่านเพิ่มเติม
Qualifications• Requires a minimum of 2 years' experience in a e-commerce fraud environment.OR Minimum of 2 years customer service experience. Experience in investigation related to fraud, abuse, or cybercrime is a plus.• Support business in shifts by following the local labor laws.• Detail-oriented and analytical, with an ability to provide documentation based on given guidelines and templates.• Strong ability to gather information from various sources to substantiate investigation hypotheses.• Work well under pressure, able to de-escalate issues and can handle escalations/enquiries based on established priority level.• Eager to learn, initiative taker and problem-solver.• Proactive and continuous improvement attitude.• High problem solving and priority skills.• Meticulous and organized.• Good temper to handle disputes and emergencies.• Must be a result-oriented person.• Works comfortably with Microsoft Word and Excel.• Good written and verbal communication skills in English and Thai to facilitate cross-border collaboration with internal stakeholders and operational support to local Thai customers, sellers and creators on TikTok Shop.อ่านเพิ่มเติม
รูปภาพ
- ลงประกาศเมื่อ12 มี.ค. 2567 11:08 น.
- หมายเลขประกาศ369261106
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บริษัท จูอาโล่ มาร์เก็ตเพลส จำกัดเลขที่ 191/22-25 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตยกรุงเทพมหานคร 1011002-119-5000[email protected]
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